Privacy
The privacy and confidentiality of our merchants is of utmost importance to us. Engraved Gifts Direct has created this privacy statement in order to demonstrate our firm commitment to privacy.  Details of our privacy policy follow.

We will never rent, trade or sell your personal or business information, nor any information regarding your customers, to any third party.

This site may contain links to other sites. EngravedGiftsDirect.com is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form so that you can place orders. Contact information (e-mail address, telephone number, etc.) from the order form is used to communicate your order’s progress.  Contact information for recipients may also be collected in order to ensure correct delivery.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.  Our credit card processing method allows us accept your credit card without retaining your credit card number. Instead, this information is sent directly into our credit card processing provider.  Your credit card number never reside on our Internet server.  All personal financial information (name and billing address and credit card details) is sent to (VeriSign), using secure, encrypted communications.

We encrypt your transactions using a technology called Secure Sockets Layer (SSL). www.engravedgiftsdirect.com has acquired its own SSL certificate to insure the best security for your personal, business, and payment information when ordering.

Product Returns - Exchanges - Damage
Please inspect your orders immediately upon receipt, or request that your customers do so.  Merchandise defects and damages must be reported with in 5 days of delivery.  We carefully inspect each item, both personalized and non-personalized, a minimum of 3 times, to ensure that only the absolute best quality goods are shipped.   Defective and damaged products must be returned to Engraved Gifts Direct for inspection. Return items must be packed well.  Each item should be in its original box and packaging material.  Every return requires a RMA (Return Merchandise Authorization).   A RMA does not guarantee a replacement.  It is merely an authorization to return an item for inspection.  Please email us at to request an return authorization.  If an exchange is granted, Engraved Gifts Direct will pay to ship the replacement, via Ground Delivery only.   Personalized/Engraved items are not returnable.  Non-engraved/non-personalized items may be returned with an RMA, and will be assessed a 40% restocking fee.  

Non-Deliverable Packages
If your order is returned to us by the shipper, due to delivery failure.  We will contact you to request a new delivery address.  You will be charged for re-shipping.
Important
Shippers (UPS, FedEX, and Airborne) charge fees for address corrections.  Something as simple as two digits transposed in a zip code, will necessitate an address change by the carrier.  We contract with the carrier, on you behalf to successfully deliver your order.  All address correction surcharges, that are not the result of a Engraved Gifts Direct error, will be passed along to you.

Special Orders
Orders of 100 or more pieces to be delivered in less than 10 business days, orders that include a quantity discount, and orders for items not displayed on this web site are considered "Special Orders". Special Orders that have not began production can be cancelled for a fee equivalent to 50% of the merchandise total. Orders cannot be cancelled or changed once production begins.

Order Cancellation
Orders that have not yet began processing, can be cancelled at no charge.  A cancellation fee $5 will be assessed on all orders that are cancelled after processing has begun.  ORDERS CAN ONLY BE CANCELLED PRIOR TO PERSONALIZATION.

Payment
We accept payment via credit card only. (VISA, MasterCard, American Express, and Discover).

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Engraved Gifts Direct
EngravedGiftsDirect.com
P.O. Box 891484
Houston, TX  77289
Toll-Free: 866-548-5836
Fax: 281-226-5127