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This web site (www.engravedgiftsdirect.com) offers customized engraved gifts, meaning you can specify the inscription to be engraved and the “Letter Style” (font) in which to engrave the inscription.
Instructions For Using theEngravedGiftsDirect.com web Site
Processing Time
We monitor our throughput processing times daily. Currently, our processing/engraving time is averaging 3 business days. Business days are Monday through Friday, except holidays. Shipping times vary, based on the shipping method and destination address, and should be added to our current processing time when calculating the delivery date.
Processing Steps
Processing of an order involves many carefully executed steps. Non-personalized and personalized items all undergo these basic steps (non-personalized items of course skip the personalization steps). Each item of each order goes through each of these steps before its processing is complete.
The physical order is printed and evaluated for completness and acuracy.
Each item is pulled from the warehouse shelves
The items are unpackaged and inspected for quality
The items are placed with a printed workorder.
At the engraving/personalizaton station, the items are quality inspected a second time
Each personalized item is inspected for quality and accuracy
In the packaging area the items and all personalization are quality inspected again
Each item is carefully packaged in its presentation/gift box
The entire order is carefully packaged for shipping and sent to be labeled
There are of course many small steps between each of these that goes into fulfilling your order. At a minimum, each pesonalized item is hand inspected for quality and workmanship 4 times before being packaged for shipping. And every non-personalized item is inspected at least two times before being shipped.
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Site Search
All of the pages on the site contain a search selection system on the left hand side of the page. The search selection system, allows you to shop for products,
by specifying critera via the drop menu system or by entering a "Keyword" in
the Text Search box located on the top-left of every page. If
you know the item number for the gift you want, enter it in the Text
Search box to locate the gift quickly.
Depending on how you have searched, by keyword, criteria or by item number, the system will either display a list of products that meet your search criteria; or it will display the product that matches the
item number (SKU) you’ve entered.
Product Details
Once you’ve located the item that you’d like to purchase,
access its details page by clicking on the image or its "MORE DETAILS"
link. The product's detail page contains detailed information about the product, as
well as inscription hints, available letter
styles and engraving details. Review the details, select an available
letter style, then enter the quantity to be purchased in the quantity box. (NOTE: If you will be purchasing more than one of the item, and each will have the same inscription engraved, then enter a quantity of one here. Then on the order summary page adjust the quantity to equal the quantity you require.)
Next click either the "Enter Inscription"
button or the "Add to Cart" button, to be taken to the inscription
page.
The inscription detail page will display text entry boxes that are used to enter each line of the inscription. The page will have one line for each line of inscription. The inscription entry boxes will be broken down into sets; to match the quantity you entered in the quantity box on the previous page. For example, if you entered 5 as you purchase quantity and the product offered three lines of engraving, the inscription detail page would display 5 sets of three text entry boxes. If the item offered a maximum of 2 lines of engraving, it would display 5 sets of two. If the product can accomdate more engraving than is given,
additional inscription lines can be entered and purchased at the rate indicated.
Each text entry box set will offer a choice of available Letter Styles; so for each of the 5 items you could have a different letter style if you desire. To select a
Letter Style, just click the drop box next to the word “Style”. All available
Letter Styles will be displayed in the drop selection list. (Note: Not all products offer all of our
Letter Styles. Only Letter Styles suitable to the item are listed.)
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View Shopping Cart
After you’ve entered the inscription for each item, and you have chosen a Letter Style for each of the items, click the “Save
Inscription" button located below the last inscription text box.
You will then be taken to your shopping cart summary screen.
Here you should review your inscriptions and Letter Style
selections. If you need to make a
change to an inscription or a Letter style, just click on the
inscription text, to be returned to the inscription details
page. If you'd like to increase or decrease the quantity of an
item or delete the item, change the quantity in the quantity box for
the item, then select the "Recalculate Cart" button.
(Note: To delete an item, either set its quantity to zero or check the
"delete" box for the item.) To
return to your cart summary anytime, just click one of the
"Check Out" or "View Cart" links, located at the
top and left of all pages.
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Check Shipping Cost
To view the estimated cost of shipping, click on the "View Shipping Rates" link which is located on the order summary page. Enter the destination zip code in the text box and click the "Calculate" button.
The resulting window will display the available shipping options for the order and destination zip code.
When you are done adding items and done entering inscriptions. AND you have double-checked your inscriptions and
Letter Style choices, enter the zip code for your destination (Ship
To) address. Then choose an available shipping
method. Select a "Payment
Method" (normally credit card). Orders with Credit card
payments are filled immediately. Finally, click the
"Finalize the Order" button to be taken to our secure
directory for payment processing.
Finalizing Your Order
The Secure Order Processing page will display a summary of the products you’ve purchased along with a summary of cost. The cost summary will display a per item price, a subtotal,
shipping cost, and a grand total. After you have reviewed the summaries, double check that your purchase information (Billing Information) has been correctly filled in by our system. Carefully enter the shipping information for the order. It's usually a good idea to pre-qualify the address via the US Postal Service, before submitting the order. Address corrections are very time consumming. We may charge an additional handling fee for the correction. NOTE: If
you use email filters to decrease the amount of spam you receive, please modify your filter to include email from engravedgiftsdirect.com.
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Once all the address information has been verified, click the “Complete Order” button at the bottom of the page. This will validate your credit card and obtain an authorization to charge for the amount of the order. After the authorization process is complete (usually on a few seconds) another summary page will be displayed. Please print this page for your records.
Lastly, you will receive an order confirmation via email. The confirmation will detail your purchase. Please proof read the confirmation for accuracy. If any changes are required, reply to the confirmation with your instructions. (Note: no changes can be made without an email or fax confirmation.)
Yes, numbers and punctuations are fine in dates. You should use a dash to divide the date. A slash tends to overpower the numbers, a dash looks much nicer.
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Yes, spaces do count. The limit to number of characters per line and the number of lines that can be engraved on an item, is primarily based on the experienced judgment of our professional engravers. Inscriptions with too much text can detract from the overall appeal of the gift. If your desired inscription will not fit in our allotted space, please contact our engravers by emailing: engraver@engravedgiftsdirect.com. Depending on the Copy Style you've selected, sometimes additional room is available.
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Yes we do logos. For additional information see our Logo Information Page.
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Yes, all of the jewelry boxes are lined with either a velveteen or satin cloth.
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Processing of your order generally begins the same day that you place it. Most orders will ship with-in three days. At Engraved Gifts Direct we have set up a special processing line just for processing rush and custom orders. Rush processing of your order is available upon request for a special handling fee of $3.60 per item, with a minimum of $18.00 per order. For example, Same Business Day Processing of an order with 1 to 5 items will cost and additional $18, while one with 6 items would cost an additional $21.60 (18 + 3.6). Rush orders (for in stock items) received by 9AM Central are processed the same business day. Rush orders (for in stock items) received after 9AM CST will be processed on the next business day.
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At Engraved Gifts Direct our artisan engrave, to create works of art. Each engraved gift is diamond engraved utilizing manual and computerized engraving methods that still allow for artistic expression. We feel our work far surpasses that which can be achieved by individuals who merely know how to operate a computer.
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theEngravedGiftsDirect
P.O. Box 891484
Houston, TX 77289
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